The HappiNest after-hours report
Nearly half of renters reach out when your office is closed.
45% of the leads that wrote or called HappiNest customers in the last 90 days arrived outside office hours. Here's when they came in, and what happened next.
What happened next.
45%
Of leads arrive outside office hours
49% across all leads to date. Weekends alone bring almost one in five.
18.1%
Of after-hours leads booked a tour
Against 17.6% of leads during office hours. Renters who reach out at night are just as ready to see the place.
55%
Of after-hours tours were booked before the office opened
On the calendar before anyone on the team started the day.
100%
Of after-hours calls picked up
93% were handled start to finish by the AI; the rest were handed to the property's team.
What it means for your leasing.
Half your demand misses the desk
Night leads are serious leads
The morning starts with tours, not voicemail
How we counted.
- Leads with a first inbound message or call to a HappiNest customer over the last 90 days. All-time figures cover every lead to date.
- Office hours are Monday to Friday, 9 AM to 6 PM, in each property's local time. Everything else is after hours.
- A lead counts as booked when a tour was scheduled from that lead. Calls are counted from when call data starts.
- Figures are aggregated across customers. No customer, property or renter is identified.
Want to know what your renters hear after hours? Get a free after-hours audit.
Answer the other half.
15 minutes, your PMS and your door count. No slides.